Privacy Policy
Effective date: 10th August 2026
Last updated: 10th August 2026
South West Ear Care (SWEC) is operated by Krisztina Matrof-Hudecz (“SWEC”, “we”, “us” or “our”), respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, book an appointment, or use our audiology and ear-wax-removal services.
Website: www.southwestearcare.com.au
Business name: South West Ear Care
ABN: 53769082325
Email: info@southwestearcare.com.au
Phone: +61495 006 340
Information we collect
We may collect personal information that is reasonably necessary to operate our business and provide services. This may include:
Your name, date of birth and contact details.
Address and communication preferences.
Appointment, booking and payment details.
Health information relevant to hearing assessment, ear examination, cerumen management and related services.
Medical history and information you provide in consent forms or during an appointment.
Information about previous ear surgery, ear infections, ear pain, dizziness, hearing loss, medications or other relevant conditions.
Information provided by a parent, guardian, carer or authorised representative.
Correspondence, enquiries, feedback and complaints.
Information required for invoicing, accounts, rebates or third-party payment processing.
Health information is sensitive information under Australian privacy law and will only be collected, used and disclosed in accordance with applicable privacy requirements.
Information collected through the website
When you use our website, we may collect information such as:
IP address and approximate location.
Browser, device and operating-system information.
Pages viewed and links clicked.
Date, time and duration of visits.
Information submitted through contact, enquiry or booking forms.
We collect this information through website forms, booking systems, cookies, analytics tools and other website technologies.
How we use information
We may use your personal information to:
Provide audiology, hearing, ear-examination and ear-wax-removal services.
Assess your needs and maintain appropriate clinical records.
Arrange, confirm and manage appointments.
Respond to enquiries and communicate with you.
Process payments, invoices, rebates and refunds.
Provide reminders, follow-up communications and aftercare information.
Maintain, improve and secure our website and services.
Manage complaints, incidents, legal matters and insurance requirements.
Meet professional, regulatory, tax, accounting and legal obligations.
Send marketing communications where permitted and where you have consented or would reasonably expect to receive them.
We will not use health information for direct marketing unless permitted by law and we have obtained any consent required.
How we collect information
We generally collect information directly from you when you:
Complete a website, enquiry, booking or consent form.
Contact us by phone, email, SMS or social media.
Attend an appointment or speak with a clinician.
Make a payment or request an invoice.
Subscribe to communications or provide feedback.
Where reasonably necessary, we may collect information from an authorised representative, referrer, healthcare provider, insurer, payment provider or booking platform. Where we receive information from a third party, we will take reasonable steps to inform you about the collection and how we will use it.
You may choose not to provide requested information. However, we may be unable to provide certain services, arrange an appointment or safely perform a procedure if the information is necessary for that purpose.
Disclosure of information
We may disclose personal information where reasonably necessary to:
SWEC clinicians, staff and contractors who require the information to perform their duties.
Healthcare professionals involved in your care, where appropriate and authorised.
Parents, guardians, carers or representatives where authorised or permitted by law.
Booking, practice-management, payment, accounting, IT, cloud-storage, website, email, SMS and communication providers.
Professional advisers, insurers, auditors and service providers.
Government, regulatory, law-enforcement or dispute-resolution bodies where required or authorised by law.
A purchaser or potential purchaser if SWEC or its business is sold, transferred or restructured.
We do not sell your personal information.
Some technology and service providers may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure that the information is handled consistently with applicable privacy obligations.
External websites linked from our website have their own privacy practices. SWEC is not responsible for the privacy policies or security of third-party websites.
Cookies and analytics
Our website may use cookies and similar technologies to:
Keep the website functioning correctly.
Remember preferences.
Understand how visitors use the website.
Improve website performance and user experience.
Measure the effectiveness of marketing.
We may use third-party analytics services such as [Google Analytics, if applicable]. These services may collect information about website visits according to their own privacy policies.
You can disable or manage cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
Direct marketing
We may send appointment reminders, service information and marketing communications by email, SMS or other channels where permitted by law.
You can opt out of marketing communications at any time by:
Using the unsubscribe link in the message.
Replying “STOP” where available.
Contacting us using the details below.
You may still receive essential service communications, such as appointment confirmations, cancellations, payment information or safety-related messages.
Security of information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, password protection, secure systems, staff confidentiality obligations, secure disposal practices and appropriate technical safeguards.
No internet transmission or electronic storage system can be guaranteed to be completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable legal requirements.
Retention and disposal
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law, professional obligations, insurance, accounting or dispute-resolution requirements.
Clinical and health records may need to be retained for a minimum period, including at least seven years from the last service where applicable. When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any legal or professional retention requirement.
Access and correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To protect your information, we may ask you to verify your identity before processing an access or correction request. We will generally respond within 30 calendar days, unless a longer period is permitted or required by law.
To request access or correction, contact:
Krisztina Matrof-Hudecz
South West Ear Care
Email: info@southwestearcare.com.au
Phone: +61495 006 340
We will not normally charge for making an access request, although a reasonable administrative fee may apply for providing copies or carrying out a substantial request, where permitted.
Complaints
If you believe SWEC has mishandled your personal information, please contact our Privacy Officer in writing with details of your concern. We will investigate and respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, or we do not respond within the expected period, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: OAIC privacy complaints
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
The OAIC generally expects you to contact the organisation first before lodging a complaint.oaic.gov
Children and young people
Our services may be provided to children and young people with the involvement of a parent, guardian or authorised representative where appropriate. We will handle a child’s personal and health information in accordance with applicable privacy laws and professional requirements.
Changes to this policy
We may update this Privacy Policy when our business, website, service providers or legal obligations change. The updated version will be published on this page with a revised effective date.
Contact us
For questions, access or correction requests, complaints or privacy enquiries, contact:
South West Ear Care
Operated by The Matrof Family Trust
ABN 53769082325
Email: info@southwestearcare.com.au
Phone: +61495 006 340